Staffless stores are shop concepts that operate their business with no staff present. The customer experience here is mostly based around a smartphone app that identifies all visitors to the shop and manages the purchasing process. The stores are equipped with a connected system made up of camera and tracking technologies whose level of autonomy determines if customers can scan the products by themselves.
Human workers only need to take care of the planning and control in the background. Both mobile kiosk systems and large autonomous stores could be set up to be entirely staffless. In future, these concepts will be used away from traditional retail points, such as in autonomous health centres that offer preventive medical care in remote regions.